Return & Refund Policy
At Saflon, your satisfaction is our top priority. We work hard to ensure that every product you receive meets our quality standards. However, if there’s ever a concern with your order, we’re here to help.
1. Return Eligibility
We accept returns only under the following conditions:
- You received a damaged, defective, or incorrect product.
- The issue is reported to us within 48 hours of delivery.
- The product is unused, unwashed, and returned in its original packaging.
If these conditions are not met, we reserve the right to deny the return.
2. Return Process
To initiate a return:
- Email us at support@saflon.shop with your order ID, product images, and issue details.
- Our team will verify the claim within 1–2 working days.
- Once approved, a pickup or replacement will be arranged based on your location and product availability.
3. Refund Method
- For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI within 5–7 business days after the product passes inspection.
- For Prepaid orders (if applicable in future), refunds are credited back to the original payment method.
4. Non-Returnable Items
For hygiene and safety reasons, certain items like pots with soil, live plants, or items damaged after use are not eligible for return.
5. Order Cancellation
If you wish to cancel an order, please contact us at support@saflon.shop within 6 hours of placing the order. Once dispatched, the order cannot be cancelled.
6. Support
For any questions or assistance, please reach out to us at:
📧 support@saflon.shop
🕒 Response Time: Within 24–48 business hours
Note: Saflon reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The most recent version will always be available on this page.